M&T Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against M&T BANK CORPORATIONsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
5,448
Timely response rate
100%
responses within 15 days
Per $1B deposits
32.6
using latest reported deposits
Complaints by year
- 2020513
- 2021541
- 2022736
- 2023822
- 2024904
- 20251,142
- 2026790
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 2,155 | 39.6% |
| Mortgage | 1,636 | 30% |
| Credit reporting or other personal consumer reports | 521 | 9.6% |
| Credit reporting, credit repair services, or other personal consumer reports | 261 | 4.8% |
| Vehicle loan or lease | 216 | 4% |
| Debt collection | 195 | 3.6% |
| Money transfer, virtual currency, or money service | 165 | 3% |
| Credit card | 119 | 2.2% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “M&T BANK CORPORATION”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.