KeyBank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against KEYCORPsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
4,517
Timely response rate
100%
responses within 15 days
Per $1B deposits
29.5
using latest reported deposits
Complaints by year
- 2020626
- 2021637
- 2022632
- 2023674
- 2024620
- 2025804
- 2026524
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 2,568 | 56.9% |
| Credit card or prepaid card | 414 | 9.2% |
| Mortgage | 401 | 8.9% |
| Credit reporting or other personal consumer reports | 205 | 4.5% |
| Credit card | 174 | 3.9% |
| Money transfer, virtual currency, or money service | 169 | 3.7% |
| Debt collection | 143 | 3.2% |
| Credit reporting, credit repair services, or other personal consumer reports | 142 | 3.1% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “KEYCORP”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.