Fifth Third Bank customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against FIFTH THIRD FINANCIAL CORPORATIONsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
9,011
Timely response rate
99.8%
responses within 15 days
Per $1B deposits
37.5
using latest reported deposits
Complaints by year
- 2020986
- 20211,127
- 20221,198
- 20231,308
- 20241,389
- 20251,697
- 20261,306
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 3,390 | 37.6% |
| Mortgage | 1,689 | 18.7% |
| Credit reporting or other personal consumer reports | 836 | 9.3% |
| Credit reporting, credit repair services, or other personal consumer reports | 559 | 6.2% |
| Credit card or prepaid card | 526 | 5.8% |
| Vehicle loan or lease | 515 | 5.7% |
| Debt collection | 398 | 4.4% |
| Money transfer, virtual currency, or money service | 362 | 4% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “FIFTH THIRD FINANCIAL CORPORATION”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.