Capital One customer complaints
Consumer complaints filed with the Consumer Financial Protection Bureau against CAPITAL ONE FINANCIAL CORPORATIONsince January 2020. A complaint is a consumer's account of a problem, not a verified violation.
Complaints since 2020
127,658
Timely response rate
100%
responses within 15 days
Per $1B deposits
245.1
using latest reported deposits
Complaints by year
- 20209,775
- 202112,519
- 202213,504
- 202317,018
- 202420,493
- 202534,102
- 202620,247
What people complain about
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 29,210 | 22.9% |
| Credit card | 27,183 | 21.3% |
| Checking or savings account | 17,768 | 13.9% |
| Credit card or prepaid card | 17,625 | 13.8% |
| Credit reporting, credit repair services, or other personal consumer reports | 17,141 | 13.4% |
| Debt collection | 12,767 | 10% |
| Vehicle loan or lease | 4,142 | 3.2% |
| Money transfer, virtual currency, or money service | 1,276 | 1% |
CFPB product categories changed over time, so similar categories (for example the two credit-card labels) can both appear.
Transcribed from the CFPB Consumer Complaint Database. Complaints are matched to the CFPB company record “CAPITAL ONE FINANCIAL CORPORATION”, which can cover affiliates beyond the FDIC-insured bank itself. Complaint counts are unverified consumer reports and scale with bank size — compare like with like.